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Home  >  We look for from organization  >  Department of Environment and Residential Life  >  Consumer Information and Counselling Division (consumer service center)  >  [urgently!] It is attention ... for imaginary request that talked about ... consumers trouble warning 72nd major mail order company

[urgently!] It is attention ... for imaginary request that talked about ... consumers trouble warning 72nd major mail order company

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Department of Environment and Residential Life Consumer Information and Counselling Division (consumer service center) TEL: 096-333-2309 FAX: 096-383-0998 Email shouhiseikatsu@pref.kumamoto.lg.jp

 [urgently!] Consumers trouble warning 72nd 

Consultation about "fiction request" "that we give Amazon, Yahoo, DMM, and request of the price without memorizing that we used has been sent." to is put to SMS (short message service) to transmit and receive with number of cell-phone.

 

□Trick (an example) of imaginary request

(1)It is said, "registration fee of pay site becomes unpaid.", and communication in the day is pursued in SMS of cell-phone.

(2)We are said to contact to purchase gift card tens of thousands of yen share at convenience store. ※It is said to be later on this occasion because full refund is possible to contact different number after the purchase.

(3)We are asked about personal information such as account number for number and refund of gift card when we spend on the number.

(4)Finally gift card which we purchased is told to mail by mailbox.

 

□Advice to consumers

◎It will prevent you from making a call in a hurry

Please never connect with "to contact by current (period) day" even if demanded if innocent.

◎It will prevent you from obeying instructions even if we make a call for uneasiness

In the first place we cannot assign payment of unpaid rate by the purchase of gift card. As for the claim that full refund is possible as for the gift card which we purchased, meaning less understands while demanding payment of unpaid rate if we say. In addition, it cannot reach Amazon, Yahoo, DMM even if we just mail gift card in mailbox. It calms down, and it is important once to think.

◎Let's talk with consumer service center, consumer life consultation counter of prefecture and the municipalities

It becomes the first damage prevention to talk before acting. In addition, anyway, please talk as you may prevent what is stolen after having purchased according to instructions.

 

◎We change setting of SMS

When a lot of imaginary request (nuisance) emails arrive, we may set reception refusal.

As method of setting varies according to mobile phone carriers of the use, please confirm in homepage and customer service of the companies.

 

■Kumamoto consumer service center consultation telephone 096-383-0999

(consultation time: from 10:00 a.m. on Sunday second from 9:00 a.m. on weekdays at 5:00 p.m. at 3:00 p.m.)

 

[news pertaining to the year-end and New Year holidays]

Public consultation counter does blind alley on January 3 from December 29. On the other hand, false consultation counter is displayed on the Internet. We are careful more than usual, and let's act. In addition, we are not troubled alone, and let's talk with relative and friend, the police.

 

 

 

 

 

 

 


 

 

 

 

 

 

 

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Department of Environment and Residential Life Consumer Information and Counselling Division (consumer service center) consumers support group
Telephone: 096-333-2308
Fax: 096-383-0998
Email shouhiseikatsu@pref.kumamoto.lg.jp
(ID: 21919)
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