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Foreign tourists about recruitment of hospitality improvement project follow-up seminar student attending a lectures

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Triggered by "waiting on customers of ... foreign tourist," it is ... for "hospitality" of Kumamoto level improvement

In this prefecture, put large size Cruise Funaki Port to Yatsushiro Port together with whole line opening of Kyushu Shinkansen and Kumamoto - Takao interval, airline establishment between Kumamoto - Hong Kong, and access from foreign countries of this prefecture improved drastically, and tourists increased around Asia.

Besides, it is expected that women's handball world championships of 2019, prefecture holding of Rugby World Cup 2019, the Tokyo Olympics Paralympics of 2020 increase to reserve, foreign tourist more than natural increase.

On the other hand, not only, by this Kumamoto earthquake, access from the Kumamoto city to the Aso area is cut apart, and flow of person remains, but also main tourist attractions including Kumamoto-jo Castle, Aso-jinja Shrine suffer serious damage, and foreign tourist is the situation not to yet come back.

Therefore we act, but, in prefecture, push forward acceptance environment maintenance in preventing harmful rumors by various campaigns by cooperation of money of product government college for getting into number of visitors recovery of tourist including foreigner who decreased by earthquake to put together with this, and to do line, and that getting into visitor tie prospective foreign tourist correspondence to creation of the employment, development of regional economy with this business by 2019 and lays economic effect.

Therefore, we carry out the training to fix the system of inbound (visit to Japan foreigner) acceptance targeting at offices where there is many at opportunity to contact foreign tourist [language study and hospitality] and, according to this essential point, recruit students.

 
 

1 training name

    As for the foreign tourists, it is hospitality improvement project seminar
 

2 held areas

    Kumamoto-shi, Aso area, Minamiaso area, Yatsushiro area, Amakusa area, Kamiamakusa area
 

Type of industry that is targeted for 3

    All types of industry related to the field of sightseeing
 

Person who is targeted for 4

    As for the foreign tourists, local hospitality improvement project seminar conduct in principle, the Heisei 27-28 year (Kumamoto-shi, Arao, Tamana area, Aso area, Yatsushiro area
    It is residence or working in Hitoyoshi, Kuma area, Amakusa area)
 

5 application requirements

    With the type of industry to correspond to 3 mentioned above, be interested in acceptance of foreign tourist
 

6 seminar contents

    

 A.Kumamoto-shi

 

 

Training contents

Form

The first

[English] We want to use in downtown! Ability "to hear" for English reception to train "we talk"

Lecture (practice)

The second

[service] Higher-grade service technology (hospitality - basics conversation)

Lecture, practice

The third

[service] Guidance - seeing off (we include gesture) to connect with repeater

Lecture, practice

The fourth

[Chinese] Greetings "waiting on customers basics greetings" and Chinese zone (2017 change) understanding that one step steps into

Lecture (practice)

The fifth

[pulling in customers] (before trip) basic knowledge of regional sightseeing promotion way of thinking and WEB pulling in customers

Lecture

(work)

The sixth

[pulling in customers] It is usable and is convenient! SNS/ word of mouth measures (we will actually use! FB, Instagram,Trip advisor)

Lecture

(work)

   

   B.Aso area

 

 

Training contents

Form

The first

[English] We want to use in downtown! Ability "to hear" for English reception to train "we talk"

Lecture (practice)

The second

[English] (official approval measures) know art to connect with secret - conversation to hear (listening)

RPG

The third

[English] We repeat simple English and communicate (supikingu & writing)

Lecture (practice)

The fourth

[Chinese] Greetings "waiting on customers basics greetings" and Chinese zone (2017 change) understanding that one step steps into

Lecture (practice)

The fifth

[Chinese] It is usable and is convenient! "Talking" "hears" simple word conversation (grammar) to use well

RPG

The sixth

[pulling in customers] (before trip) basic knowledge of regional sightseeing promotion way of thinking and WEB pulling in customers

Lecture

(work)

The seventh

[pulling in customers] It is usable and is convenient! SNS/ word of mouth measures (we will actually use! FB, Instagram,Trip advisor)

Lecture

(work)

The eighth

[pulling in customers] "It supports customer" in close quarters and makes tool (after the trip during trip) (WEB & rial)

Lecture

(work)

   

   C.Minamiaso area

 

 

Training contents

Form

The first

[English] We want to use in downtown! Ability "to hear" for English reception to train "we talk"

Lecture (practice)

The second

[English] (official approval measures) know art to connect with secret - conversation to hear (listening)

RPG

The third

[Chinese] Greetings "waiting on customers basics greetings" and Chinese zone (2017 change) understanding that one step steps into

Lecture (practice)

The fourth

[pulling in customers] (before trip) basic knowledge of regional sightseeing promotion way of thinking and WEB pulling in customers

Lecture

(work)

The fifth

[pulling in customers] It is usable and is convenient! SNS/ word of mouth measures (we will actually use! FB, Instagram, Trip advisor)

Lecture

(work)

The sixth

[pulling in customers] "It supports customer" in close quarters and makes tool (after the trip during trip) (WEB & rial)

Lecture

(work)

 

 D.Yatsushiro area

 

 

Training contents

Form

The first

Hospitality English lecture (1)/ inbound circumstances, simple phrase

Lecture, practice

The second

Hospitality English lecture (2)/ sales promotion, waiting on customers phrase et al.

Lecture, practice

The third

Mental attitude of hospitality Chinese lecture (1)/ Chinese waiting on customers, simple phrase

Lecture, practice

The fourth

Hospitality Chinese lecture (2)/ sales promotion, waiting on customers phrase

Lecture, practice

 

   E.Amakusa area

 

 

Training contents

Form

The first

[English] We want to use in downtown! Ability "to hear" for English reception to train "we talk"

Lecture (practice)

The second

[English] (official approval measures) know art to connect with secret - conversation to hear (listening)

RPG

The third

[pulling in customers] (before trip) basic knowledge of regional sightseeing promotion way of thinking and WEB pulling in customers

Lecture

(work)

The fourth

[pulling in customers] It is usable and is convenient! SNS/ word of mouth measures (we will actually use! FB, Instagram, Trip advisor)

Lecture

(work)

The fifth

[pulling in customers] "It supports customer" in close quarters and makes tool (after the trip during trip) (WEB & rial)

Lecture

(work)

The sixth

[Chinese] Greetings "waiting on customers basics greetings" and Chinese zone (2017 change) understanding that one step steps into

Lecture (practice)

 

   F.Kamiamakusa area

 

 

Training contents

Form

The first

[pulling in customers] (before trip) basic knowledge of regional sightseeing promotion way of thinking and WEB pulling in customers

Lecture

(work)

The second

[pulling in customers] It is usable and is convenient! SNS/ word of mouth measures (we will actually use! FB, Instagram, Trip advisor)

Lecture

(work)

The third

[pulling in customers] "It supports customer" in close quarters and makes tool (after the trip during trip) (WEB & rial)

Lecture

(work)

The fourth

[service] Higher-grade service technology (hospitality - basics conversation)

Lecture, practice

The fifth

[service] Guidance - seeing off (we include gesture) to connect with repeater

Lecture, practice

The sixth

[service] Is measured in improving visitor unit price; praise; the way of one / recommended / attention

Lecture, practice

 

 

Held time for 7 seminars, held day and training venue

    Cf. attachment

    

    

 

About 8 training applications

    You fill in attachment application with necessary matters, and, in the following address, please send by fax.

    [closing date] Friday, January 12, 2018

    

 

 

About 9 tuition

    Free of charge

 

We receive training about 10 texts, teaching aid

    We distribute text necessary for the training and pointing at sheet to all participants.

    In addition, we distribute one PC tablet to offices where follow-up seminar was attended more than 80%. (already with PC tablet

     Except office which we received)

    But we distribute to application order because number is limited.

    In addition, we distribute PC tablet gratis, but do all expenses to be concerned with when we use other than the training with participation company burden.

 

About identification of 11 completion, qualification that we can acquire

    To student attending a lecture that seminar was attended more than 60%, we issue "diploma".

 
 

12 references

    As for the foreign tourists, it is the hospitality improvement project seminar secretariat
    Address: 〒 862-8570
        6-18-1, Suizenji, Chuo-ku, Kumamoto-shi (Kumamoto Tourism and Local Product Division)
    TEL: 096-333-2332
    FAX: 096-385-7077
 
    [inquiry by telephone, email]
       Reception hours: Weekdays from 8:30 to 17:15 (we do not cope on Saturdays, Sundays, and holidays)
 

13 sponsorship

    Sponsorship: Federation of sightseeing in Kumamoto / nonprofit foundation Kumamoto
    Cooperation:
    Kumamoto-shi / Aso-shi / Minamiaso-mura / Yatsushiro-shi / Amakusa-shi / Kamiamakusa-shi / Kumamoto business and industry society federation / Kumamoto Chamber of Commerce and Industry / Aso-shi business and industry society /
    Minamiaso-mura business and industry society / Yatsushiro Chamber of Commerce and Industry / Hikawa-cho business and industry society / Hondo Chamber of Commerce and Industry / Amakusa-shi business and industry society / Kamiamakusa-shi business and industry meeting / Ushibuka Chamber of Commerce and Industry /
    It be said association of Reihoku-machi business and industry society / Kumamoto International Tourist convention / Aso-shi Sightseeing Association / Minamiaso-mura Sightseeing Association / general corporate judicial person DMO guy; /
    General corporate judicial person Takarajima, Amakusa Sightseeing Association / general corporate judicial person Shirou Amakusa Tourism Association / Higo Bank / Kumamoto DMC
 
 

14 seminar conduct company toe Ruth

     Toe Ruth
    Personnel training training company where is specialized in "waiting on customers, service, sale"
     We have approximately 1,500 top-level annual training conduct number of Japan, waiting on customers, service instruction results of 60,000 people in total.
     Lecturer is waiting on customers reception experienced person such as eating and drinking, product sales, finance around former CA and features spot principles.
     Not generalization, we have a good reputation for "waiting on customers, service reception" usable immediately. From about 2013 inbound (visit to Japan foreign visitor reception)
     Lay emphasis on the training, to company, the government of support is experienced. Again about waiting on customers for foreigner, instruction for foreigner
     This has results, and a lot of foreign lecturers are registered, too. As well as language study, we provide until environmental understanding according to cultures and country, instruction of pulling in customers skill widely
     We are doing. In Kumamoto other than hospitality improvement project of 2015 at meeting of prefecture trip consecutive proprietress or each local mall
     There are the results.

 
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Inquiry
Department of Commerce, Industry, Tourism and Labour Tourism and Local Product Division
Telephone: 096-333-2332
Fax: 096-385-7077
Email kankoubussan@pref.kumamoto.lg.jp
(ID: 21942)
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Kumamoto prefectural government office   〒 862-8570  6-18-1, Suizenji, Chuo-ku, Kumamoto-shi, Kumamoto Tel: 096-383-1111 (main)
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